Privacy policy

Privacy Policy

Last updated: January 2, 2025

This Privacy Policy describes how Mavara (“we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. When we update this policy, we will revise the “Last updated” date above.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. This may include:

  • Contact information such as your name, email address, phone number, billing address, and shipping address.
  • Order information such as products purchased, order history, payment confirmation, shipping details, and return requests.
  • Account information such as login details, preferences, subscription details, and customer portal activity.
  • Customer support information such as messages, requests, and other information you provide when contacting us.
  • Device and usage information such as IP address, browser type, device type, pages viewed, referral source, and website interactions.

How We Collect Information

We collect information in the following ways:

  • Directly from you when you place an order, create an account, contact us, or subscribe to communications.
  • Automatically through cookies, pixels, analytics tools, and similar technologies.
  • From service providers and partners such as Shopify, payment processors, shipping providers, subscription platforms, marketing platforms, and analytics providers.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders, payments, shipping, returns, and refunds.
  • Provide customer support and respond to your requests.
  • Manage subscriptions, renewals, account access, and customer portal features.
  • Send order confirmations, shipping updates, service messages, and account notices.
  • Send marketing emails, SMS messages, offers, and promotional content where permitted by law.
  • Personalize your website experience and improve our products, services, and website.
  • Detect, prevent, and investigate fraud, abuse, security incidents, or illegal activity.
  • Comply with legal obligations and enforce our terms, policies, and agreements.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, measure advertising performance, and personalize content. You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly.

How We Share Your Information

We may share your personal information with:

  • Service providers who help us operate our website and business, including Shopify, payment processors, shipping providers, fulfillment partners, email providers, analytics providers, and subscription service providers.
  • Marketing and advertising partners to help deliver relevant ads and measure campaign performance.
  • Professional advisors such as legal, accounting, or compliance providers.
  • Government authorities, regulators, or law enforcement when required by law or to protect our rights.
  • Successors or buyers in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

We do not sell your personal information for money.

Marketing Communications

You may receive marketing emails or SMS messages from us if you have opted in or where otherwise permitted by law. You can unsubscribe from marketing emails by using the unsubscribe link in our emails. You can opt out of SMS messages by replying STOP where applicable.

User-Generated Content

If you submit reviews, testimonials, photos, comments, or other content, this content may be publicly visible. Please do not share information you do not want to be public.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Request a copy of your personal information.
  • Object to or restrict certain processing activities.
  • Opt out of certain marketing or advertising activities.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@trymavara.com. We may need to verify your identity before processing your request.

California Privacy Notice

California residents may have additional rights under applicable privacy laws, including the right to know, delete, correct, and opt out of certain sharing of personal information. To submit a privacy request, contact us at info@trymavara.com.

International Users

If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Mavara
4001 Farnum Road
New York, NY 10011
United States

Website: trymavara.com
Email: info@trymavara.com