Shipping policy
Shipping & Returns Policy
All Mavara orders are shipped securely with tracking. Below you can find clear information about shipping, order tracking, subscriptions, and returns.
Shipping
Free shipping: We currently offer free tracked shipping on all U.S. orders.
| Region | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| United States | Free tracked shipping | 3-7 business days |
| International Orders | Calculated at checkout, if available | 7-15 business days |
Order Processing and Tracking
- Processing time: Orders are usually prepared and shipped within 1-2 business days.
- Order tracking: Once your order ships, you will receive a tracking link by email. Tracking updates may take 24-48 hours to appear.
- Estimated delivery: Delivery times are estimates and may vary due to carrier delays, high-volume periods, weather, incorrect addresses, or other factors outside our control.
- Shipping address: Please make sure your shipping address is correct before placing your order. We cannot guarantee that changes can be made after an order has been processed or shipped.
30-Day Returns
We accept return requests within 30 days of delivery for products that are unused, unopened, undamaged, and returned in their original packaging.
- To start a return, contact us at info@trymavara.com and include your order number.
- Returned products that are opened, used, damaged, incomplete, or missing original packaging may be refused or may only qualify for a partial refund.
- Refunds are issued to the original payment method after the returned product has been received and inspected.
- Shipping costs, if applicable, may be non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@trymavara.com. Include your order number and clear photos or videos showing the issue.
Subscription Orders
If you purchased a subscription, you may skip, pause, or cancel future subscription orders through your subscription account portal or by contacting us at info@trymavara.com. Subscription changes must be made before your next order is processed.
Want to track your order? Use the button below to check the status of your shipment.
This policy is provided for transparency. For any questions, contact us at info@trymavara.com.
Mavara
4001 Farnum Road
New York, NY 10011
United States
Website: trymavara.com
Email: info@trymavara.com