Refund policy

Returns & Refunds

We want you to feel confident when shopping with Mavara. If you are not satisfied with your order, you may request a return within 30 days after your order has been delivered.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

  • Items must be unused, unopened, and in their original packaging.
  • Products must be returned with all original labels, seals, packaging, and any included materials.
  • Opened, used, damaged, or tampered products may not be accepted for return.
  • Returns must be approved by our support team before being sent back.

How to Request a Return

  1. Email us at info@trymavara.com with your order number.
  2. Tell us why you would like to return your order.
  3. Our support team will review your request and send you return instructions if your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

  • If approved, your refund will be issued to the original payment method used at checkout.
  • Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.
  • Shipping costs, if applicable, are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@trymavara.com. Include your order number and clear photos or videos showing the issue.

Subscription Orders

If you purchased a subscription, you may skip, pause, or cancel future subscription orders through your subscription account portal or by contacting us at info@trymavara.com. Subscription changes must be made before your next order is processed.

Exchanges

We do not guarantee exchanges. If you need help with an order issue, please contact us and our support team will review your request.

Important Information

  • This policy applies only to purchases made through our official website, trymavara.com.
  • Return requests submitted after the 30-day return window may not be accepted.
  • Please do not send any items back without first contacting our support team.

Contact Us

Mavara
4001 Farnum Road
New York, NY 10011
United States

Website: trymavara.com
Email: info@trymavara.com